Acceptable Use Policy

Acceptable Use Policy

This Acceptable Use Policy (“Policy”) sets the standards and restrictions that apply when accessing or using websites, AI systems, digital reception services, communication channels, hosting, education, ecommerce, cybersecurity resources, consulting environments and other infrastructure operated or supplied by Quantum Intelligence Hub Ltd (“QIH”, “we”, “us” or “our”).

It applies to QIH-operated platforms and services, including QIHHUB.COM, QIHHUB.INFO, QIHNETWORK.COM, QIHHUB.ONLINE, QIHHUB.NET, QIHHUB.SHOP, QIHHUB.STORE, OMERAKIN.NL and QIH HUB AI Digital Reception.

Company number: 17246860
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Version: 4.0
Last updated: 23 August 2026

1. Who Must Comply

This Policy applies to visitors, customers, authorised users, administrators, contractors, resellers and anyone who accesses a QIH service directly or indirectly. A business customer must ensure that its staff, agents, uploaded contacts, connected applications and end-user configurations comply with this Policy.

This Policy supplements the applicable Terms & Conditions, Master Service Agreement, Data Processing Agreement, AI & Automated Systems Policy and service-specific terms. If a written contract imposes stricter requirements, those requirements also apply.

2. Permitted Use

You may use QIH services only for lawful, legitimate and authorised activities, including:

• accessing public information, research, analysis and educational materials;
• conducting legitimate business, customer-service and operational communications;
• using AI Digital Reception for configured inbound enquiries, appointments, message taking and lawful service notifications;
• using authorised automation, ecommerce, hosting, education and consultancy services;
• conducting defensive cybersecurity, approved testing and lawful open-source research;
• using QIH content and tools within the licence and permissions granted.

3. General Prohibited Conduct

You must not use QIH services to:

• commit, facilitate, encourage or conceal unlawful activity;
• harass, threaten, defame, exploit or endanger a person;
• misrepresent identity, authority, affiliation, approval or professional status;
• submit forged, stolen, misleading or materially incomplete information;
• distribute malware, phishing content, scams or deceptive links;
• engage in money laundering, sanctions evasion, terrorist financing or illegal trade;
• infringe privacy, confidentiality, intellectual-property or other third-party rights;
• use the service in a manner reasonably likely to cause material legal, technical or reputational harm.

4. AI Digital Reception and Communication Channels

You must not configure or use QIH Digital Reception, telephone, SMS, WhatsApp, social media, email, chatbot or other communication functions for:

• automated cold calling or direct marketing without the permissions and lawful basis required in each destination;
• spam, repeated unwanted contact, harassment or circumventing opt-outs and suppression lists;
• caller-ID spoofing, number masking intended to deceive or unauthorised impersonation;
• misleading a person about whether they are communicating with AI where disclosure is required;
• recording or transcribing communications without an appropriate legal basis and required notice;
• collecting unnecessary sensitive data, passwords, full payment credentials or security codes;
• contacting emergency numbers or using the service as a substitute for emergency services;
• sending content prohibited by a connected telecommunications or messaging provider.

The standard Digital Reception deployment is primarily intended for inbound reception and service workflows. Any outbound campaign remains the initiating customer’s responsibility and may require prior written approval from QIH.

5. Artificial Intelligence and Automation Restrictions

You must not use QIH AI or automation to create or facilitate:

• fraudulent identities, evidence, documents, reviews or professional credentials;
• harmful deepfakes, deceptive synthetic media or unauthorised voice cloning;
• unlawful profiling, discrimination, social scoring or exploitation of vulnerability;
• prohibited biometric categorisation, facial recognition or emotion inference;
• solely automated significant decisions without a lawful basis and required safeguards;
• malicious code, credential theft, unauthorised exploitation or cyberattack instructions;
• content that unlawfully sexualises or exploits children;
• any practice prohibited by applicable AI, equality, consumer, communications or data-protection law.

Further requirements are contained in our AI & Automated Systems Policy.

6. Cybersecurity, OSINT and Research

Cybersecurity, intelligence, OSINT and risk materials may be used only for lawful, authorised, defensive, educational or analytical purposes. You must not conduct unauthorised scanning, interception, exploitation, credential testing, surveillance, data extraction, malware deployment or disruption.

You must possess written authority before testing any third-party environment. QIH may request evidence of scope and authorisation, restrict high-risk activity or refuse assistance without explanation where disclosure could create additional risk.

7. Platform Integrity and Technical Abuse

You must not:

• bypass authentication, rate limits, usage quotas, billing controls or access restrictions;
• probe, scan, reverse engineer or attempt to discover source code except where mandatory law permits;
• introduce harmful code, abusive bots, excessive automated requests or denial-of-service traffic;
• scrape data or content contrary to robots controls, contract, law or written instructions;
• interfere with another customer, tenant, account, integration or service provider;
• share credentials or API keys with unauthorised persons;
• conceal a security incident or knowingly leave compromised credentials active.

8. Data Protection, Confidentiality and Security

You must have the right and a valid purpose to collect, upload or process personal data through QIH services. You must provide required privacy notices, respect individual rights, minimise data, configure suitable retention and protect credentials and confidential information.

You must not upload unnecessary special-category data, payment authentication data, government identifiers, children’s data or legally privileged material. If such processing is necessary and supported, you must first establish all required legal conditions and safeguards.

Suspected personal-data breaches, credential exposure or unauthorised access affecting QIH must be reported promptly to security@qihhub.com.

9. Content, Intellectual Property and Brand Use

You must own or hold the required licence for content uploaded to QIH. You must not copy, scrape, reproduce, resell, clone, remove attribution from or commercially exploit QIH software, reports, designs, training materials, databases, prompts, brand assets or protected content without written permission.

You must not imply that QIH endorses, certifies, partners with or authorises you beyond the scope of a written agreement. Use of QIH names and logos is subject to our Intellectual Property Policy.

10. Payments, Ecommerce and Commercial Activity

You must not use QIH services to sell prohibited or unlawfully sourced goods or services, process fraudulent transactions, manipulate refunds or chargebacks, conceal beneficial ownership or mislead customers about price, subscription, delivery or cancellation terms.

You are responsible for product legality, consumer information, tax treatment, fulfilment, refunds and sector-specific permissions. Payment providers may impose additional acceptable-use and restricted-business rules.

11. Regulated, High-Risk and Restricted Activities

Unless expressly approved in writing, QIH services must not be used as the final or sole system for emergency response, critical infrastructure control, weapons, law-enforcement decisions, medical diagnosis, credit eligibility, insurance eligibility, employment selection, immigration decisions, gambling, adult services or other regulated/high-risk activities.

QIH may require licensing evidence, risk assessments, additional safeguards or enhanced contractual terms before supporting a regulated use.

12. Company Formation, Trade and Professional Information

QIH may provide general information, operational coordination, consultancy, referrals and business setup assistance. You must not use QIH services to create shell arrangements for unlawful purposes, hide controllers or beneficial owners, evade tax or sanctions, submit false filings or mislead banks, payment providers, authorities or counterparties.

Unless expressly agreed with a suitably qualified professional, QIH content is not legal, tax, accounting, immigration, financial, investment or medical advice. You remain responsible for independent professional review and official filings.

13. Third-Party Platforms

You must comply with the rules of connected telecommunications, messaging, social-media, AI, payment, hosting, analytics and ecommerce providers. You must not use QIH to bypass their enforcement, identity verification, consent, content, billing or technical controls.

A third party may suspend or restrict its service independently. QIH is not responsible for third-party decisions or outages except to the extent responsibility cannot lawfully be excluded or is expressly accepted in a written agreement.

14. Usage Limits and Fair Use

You must remain within your account, package, rate, storage, message, AI-interaction and call-minute limits. Attempts to split accounts, manipulate counters or use multiple identities to avoid limits are prohibited.

QIH may apply reasonable technical limits where activity creates instability, abnormal provider costs, security risks or material impact on other users. Where practicable, legitimate customers will be given notice and an opportunity to adjust usage.

15. Monitoring, Investigation and Cooperation

QIH may process proportionate logs and service metadata to maintain security, enforce this Policy, investigate misuse and comply with law. QIH does not undertake a general obligation to monitor all customer content.

You must cooperate with reasonable requests relating to suspected abuse, consent records, campaign origin, security incidents, legal authority or connected-provider investigations. QIH will limit disclosure to what is lawful and reasonably necessary.

16. Enforcement

Depending on severity, urgency, history and risk, QIH may:

• warn the user and require corrective action;
• remove or disable specific content, integrations or features;
• rate-limit, quarantine, block or temporarily suspend access;
• terminate service in accordance with the applicable contract;
• preserve relevant evidence;
• notify affected providers, customers, regulators or law-enforcement bodies where lawful and necessary.

Immediate protective action may be taken without advance notice where delay could create harm, ongoing illegality, security compromise or provider-wide suspension. Where appropriate, QIH will explain the reason and provide a route to challenge an error.

17. Responsibility and Liability

Each party is responsible for its own acts, omissions, systems, personnel, instructions and violations. A customer is responsible for the purposes, content, contact lists, consent records and configurations it controls. QIH is responsible for obligations and failures attributable to QIH.

Liability for paid services is governed by the applicable written agreement. Nothing in this Policy excludes or limits fraud, death or personal injury caused by negligence, mandatory data-protection responsibility or any other liability that cannot lawfully be excluded.

18. Related Policies and Contact

• Terms & Conditions
• Privacy Policy
• Data Protection Policy
• AI & Automated Systems Policy
• Security Policy
• Security Disclosure Policy
• Complaints Policy

General: info@qihhub.com
Support: support@qihhub.com
Security: security@qihhub.com
Complaints: complaints@qihhub.com