This Payment Policy explains the billing structure, payment procedures, subscription systems, operational financial rules, infrastructure-related charges, and international payment practices associated with Quantum Intelligence Hub LTD and the broader QIH digital ecosystem.
This policy explains payment, invoicing and billing arrangements for services supplied by Quantum Intelligence Hub Ltd (“QIH”, “we”, “us”), including digital infrastructure, consulting, websites, hosting, automation and AI Digital Reception services.
This policy applies to paid services purchased directly from QIH or through an authorised QIH checkout or payment link. It should be read with the applicable quotation, order form, Master Service Agreement, Refund Policy and service-specific terms. If they conflict, the signed agreement or accepted order form prevails for that transaction.
Available methods may include Stripe card checkout, authorised payment links, bank transfer and transfers to QIH’s designated business account, including an account provided through Wise where shown on the invoice. Availability depends on currency, country, risk checks and provider support.
Card and payment-account information is processed by the relevant independent payment provider. QIH normally receives transaction status, payer information and reference data rather than full card details. Providers may conduct authentication, fraud screening, sanctions checks, account review or other legally required controls under their own terms.
Unless an order expressly states that it is recurring, a payment link or checkout may collect a single payment only. A package described by a monthly service period does not by itself authorise recurring card charges. Further service periods must be paid through a new payment request unless the customer separately agrees to recurring billing.
Where recurring billing is offered, the checkout or order form will clearly identify the amount or calculation method, billing frequency, renewal basis and how to cancel. By accepting that order, the customer authorises the stated payment method to be charged on each due date until cancellation or termination.
QIH may issue an invoice or receipt directly or through an accounting platform. The payment provider’s receipt confirms the transaction but does not replace QIH’s tax invoice where one is required. Customers must promptly report incorrect legal name, address, tax number or billing details.
An infrastructure or reseller provider that invoices QIH for its own services does not issue QIH’s customer invoice on QIH’s behalf unless a separate written arrangement expressly says so.
Prices are exclusive or inclusive of VAT and other taxes as stated at checkout, in the quotation or on the invoice. Tax treatment depends on the service, customer status, evidence supplied, place-of-supply rules and applicable legislation. A cross-border transaction is not automatically free of VAT or other tax.
Invoices may be issued in GBP, EUR or another agreed currency. The customer bears its bank’s transfer charges and exchange-rate differences unless the quotation states otherwise. QIH must receive the full invoiced amount. Any payment-provider fee charged directly to QIH is borne by QIH unless it is lawfully disclosed as part of the price.
Setup, onboarding, configuration, development or reservation work may begin after payment or the deposit specified in the quotation. Third-party costs—such as telephone numbers, SIP, messaging APIs, advertising spend, domain registration, premium software or external licences—are excluded unless expressly included in writing.
Stripe test-mode transactions, sandbox checks and demo orders do not transfer real funds and do not activate a paid production service unless QIH confirms otherwise. A free or reduced-price trial may have separate limits and expiry conditions. Continuing after a trial requires the customer’s valid purchase or recurring-payment authorisation.
Payment is due on the date stated in the invoice or order. If payment fails or becomes overdue, QIH may provide notice, retry an authorised recurring payment, pause activation, restrict paid features or suspend the affected service where proportionate and permitted by contract and law. QIH will consider reasonable steps needed to prevent avoidable loss of customer data or disproportionate harm.
Customers should contact billing@qihhub.com promptly if they do not recognise or dispute a charge. QIH may provide contracts, invoices, service logs, communications and delivery records to the payment provider when responding to a chargeback. Fraudulent chargebacks or deliberate payment abuse may result in service suspension and recovery action. A genuine legal or billing complaint will not be treated as abuse merely because the customer exercises a lawful right.
Refund eligibility depends on the service, performance already completed, digital content or capacity supplied, mandatory consumer rights and the applicable Refund Policy. Setup work, custom development, third-party costs and consumed usage may be non-refundable to the extent permitted by law and clearly agreed before purchase.
Service credits, time extensions or goodwill adjustments do not constitute an admission of liability and do not replace mandatory remedies.
Stripe, Wise, banks and other providers may delay, review, reserve, return or refuse funds under their own compliance and risk procedures. QIH will take reasonable steps to supply requested transaction evidence but cannot guarantee a provider’s approval or payout timing. A provider hold does not cancel the customer’s underlying payment obligation unless the payment is reversed or the parties agree otherwise.
QIH may verify payer identity, billing details, order legitimacy and source-of-funds information where reasonably required. Suspected fraud, sanctions exposure, stolen payment methods or inconsistent customer information may lead to delayed activation, cancellation, refund to the original method or referral to the relevant provider or authority.
Each party is responsible for its own acts, omissions and payment or tax obligations. QIH is responsible for errors within systems it controls; independent payment and banking providers are responsible for matters within their control, subject to applicable law and contracts. Nothing in this policy excludes fraud, mandatory consumer rights or other liability that cannot lawfully be limited. Other contractual liability limits are governed by the applicable service agreement.
Quantum Intelligence Hub Ltd
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Billing: billing@qihhub.com
Legal: legal@qihhub.com
General: info@qihhub.com
QIH may update this policy for future transactions. A material change will not retrospectively alter an already accepted fixed commercial term unless the parties agree or the law requires it.