Hosting Services
Terms

Scope of Hosting Services

These terms apply to all hosting, website infrastructure, server management and related technical services provided or arranged by QIH.

• Website hosting and WordPress hosting
• WooCommerce and webshop hosting infrastructure
• Server setup, VPS configuration and control panel administration
• Domain connection, DNS configuration and SSL setup
• Email hosting configuration, SMTP setup and deliverability support
• Website migration, backup restoration and technical maintenance
• Security hardening, malware monitoring and technical troubleshooting
• Any future QIH hosting, cloud, infrastructure or managed digital operations service

Nature of the Service

QIH may provide hosting services directly, through its own infrastructure, through leased infrastructure, or through third-party hosting, cloud, data centre, DNS, email, CDN and software providers.

• Hosting may be delivered through third-party data centres or cloud infrastructure
• QIH may use control panels, server tools, security plugins, caching systems and automation scripts
• QIH may manage technical access where required for service delivery
• QIH may update hosting infrastructure for security, performance or operational reasons
• Hosting performance may vary depending on traffic, software quality, website size, plugins and third-party services

No Absolute Uptime Guarantee

Unless a separate written service level agreement expressly provides otherwise, QIH does not guarantee 100% uptime, continuous availability or uninterrupted access.

• Servers may require maintenance, updates, restarts or security patches
• Data centres, networks, DNS providers or upstream providers may experience outages
• Websites may be affected by plugin conflicts, theme errors, database problems or excessive traffic
• Cyberattacks, DDoS activity, brute-force attempts or malware may disrupt service
• Temporary downtime does not automatically entitle the client to compensation or refund

Third-Party Infrastructure Dependency

Hosting services may depend on third-party providers, including cloud platforms, domain registrars, DNS providers, email providers, CDN networks, payment gateways, plugin developers and software vendors.

• Third-party providers may change pricing, policies, limits or technical requirements
• Third-party outages may affect QIH hosting services
• Domain registrar, DNS, CDN or SSL provider issues may affect website availability
• Plugin, theme, API or SaaS provider failures may affect website functionality
• QIH is not liable for third-party service interruptions, restrictions, suspensions or policy changes outside its reasonable control

Client Responsibilities

The client is responsible for providing accurate information, lawful content, timely cooperation and required access for hosting service delivery.

• Providing correct domain, DNS, registrar and website access information
• Maintaining legal rights to all uploaded content, images, software, plugins and data
• Keeping admin accounts, passwords and authentication tools secure
• Not uploading unlawful, infringing, malicious, deceptive or prohibited content
• Responding to technical, billing, security or compliance requests in a timely manner
• Maintaining copies of critical business data where the client requires independent redundancy

Acceptable Use Rules

Clients must not use QIH hosting services for unlawful, abusive, harmful, deceptive or high-risk activity.

Security Measures and Limitations

QIH may apply commercially reasonable security measures, but no hosting environment can be guaranteed to be completely secure.

• SSL/TLS configuration may be provided where technically available
• Firewall, CDN, malware monitoring or security plugins may be used where appropriate
• Server updates and security patches may be applied where operationally necessary
• Client-side weak passwords, shared access or compromised devices may still create risk
• QIH does not guarantee complete protection against hacking, malware, phishing, data breach or unauthorised access

Backups and Data Recovery

QIH may offer backup support depending on the hosting package, server configuration and third-party tools used.

• Backups may be daily, weekly, manual, automated or package-dependent
• Backups may fail, become corrupted, incomplete or unavailable
• Restoration may require technical time and may not restore every setting, order, file or database entry
• Clients are encouraged to maintain independent backups of critical data
• QIH is not liable for data loss where the client failed to maintain independent backups or where loss results from third-party failure, client action, malware or force majeure

Website Migration and Technical Transfer

Website migration, server transfer, domain connection or hosting transfer may involve technical risk.

• Migrations may cause temporary downtime, broken links, file issues or configuration conflicts
• Old hosting providers, registrars or plugin licences may restrict access or transfer
• Some websites may contain outdated code, incompatible plugins or corrupted databases
• QIH does not guarantee that every legacy issue can be fixed during migration
• Migration timelines depend on access, website size, server condition, DNS propagation and third-party cooperation

Domains, DNS and SSL

Domain registration, DNS settings, nameservers, SSL certificates and domain ownership may depend on third-party registrars and certificate authorities.

• Clients are responsible for maintaining ownership and renewal of their domain names unless otherwise agreed
• DNS propagation may take time and may temporarily affect website or email access
• Incorrect DNS settings may cause website, email or SSL problems
• SSL certificates may fail due to DNS errors, domain validation issues or certificate authority restrictions
• QIH is not liable for domain expiry, registrar suspension, incorrect client-side DNS changes or domain ownership disputes

Email Hosting and Deliverability

Email hosting, SMTP configuration, DNS authentication, SPF, DKIM, DMARC and deliverability support may be provided where included in the service.

• QIH does not guarantee inbox placement, zero spam filtering or uninterrupted email delivery
• Email deliverability depends on DNS records, sender reputation, content quality and recipient mail servers
• Spam, bulk mail or abusive email activity may result in suspension
• Third-party email providers may restrict accounts, sending limits or authentication methods
• Clients remain responsible for lawful email marketing, consent, unsubscribe processes and anti-spam compliance

Software, Plugins and Licensing

Websites may use WordPress, WooCommerce, themes, plugins, page builders, scripts, APIs and third-party software.

• Clients are responsible for maintaining valid licences for premium plugins, themes and software unless included in the package
• Plugin conflicts, outdated code or unsupported software may cause errors
• Third-party developers may change features, pricing or compatibility
• QIH may refuse to install unsafe, pirated, nulled or suspicious software
• QIH is not liable for failures caused by third-party software, unlicensed plugins or client-installed tools

Resource Limits and Fair Usage

Hosting services may be subject to storage, bandwidth, CPU, RAM, database, email, file count, visitor or process limits.

• Excessive usage may require package upgrade, optimisation or migration to dedicated resources
• High traffic, bots, crawlers or attacks may trigger temporary restrictions
• QIH may throttle, suspend or isolate accounts that threaten server stability
• Large media files, backups, logs or unused data may need removal
• Fair usage rules may apply even where a package is described as generous or scalable

Payment, Renewal and Suspension

Hosting services may be billed monthly, annually, project-based, prepaid or subscription-based depending on the package.

• Hosting fees must be paid on time to maintain service continuity
• Late payment may result in suspension, data access restriction or service termination
• Reactivation after suspension may require payment of outstanding fees and administrative costs
• Third-party costs, domain renewals, licence fees, SSL fees and premium tools may be billed separately
• Chargebacks or payment disputes may result in immediate suspension of hosting services

Cancellation and Data Removal

Clients may cancel hosting services according to the applicable service agreement, subscription terms or written cancellation rules.

• Cancellation must be submitted through an approved communication channel
• Setup fees, completed work, third-party costs and prepaid services may be non-refundable where legally permitted
• Data may be deleted after cancellation, expiry, non-payment or service termination
• Clients must request migration or backup export before cancellation where they require a copy
• QIH is not required to store client data indefinitely after hosting termination

Emergency Suspension and Security Intervention

QIH may suspend, restrict, isolate or modify hosting services without prior notice where necessary to protect infrastructure, clients, users, third parties or legal compliance.

• Malware infection, phishing, spam, DDoS activity or abuse complaint
• Excessive resource usage affecting server stability
• Legal notice, copyright complaint, law enforcement request or provider warning
• Sanctions, fraud, AML, restricted activity or compliance concern
• Compromised account, exposed credentials or unauthorised access risk

Content and Legal Responsibility

The client is fully responsible for all content, products, claims, media, data, code, customer information and activity hosted through their website or account.

• Clients must ensure their website content is lawful and does not infringe third-party rights
• Clients are responsible for privacy notices, cookie banners, terms, refund policies and consumer disclosures
• Clients are responsible for product legality, advertising claims and regulated content
• Clients must not use hosting services for unlawful surveillance, hacking, fraud or deceptive activity
• QIH may remove or restrict content where legal, platform, provider or compliance risk arises

No SEO, Revenue or Business Guarantee

Hosting services support technical availability but do not guarantee business performance.

• Hosting does not guarantee Google ranking, SEO growth or organic traffic
• Hosting does not guarantee sales, leads, conversions or revenue
• Hosting does not guarantee advertising approval or marketplace acceptance
• Hosting does not guarantee website speed scores where themes, plugins, images or third-party scripts are poorly optimised
• Business outcomes remain the responsibility of the client

Force Majeure

QIH is not liable for hosting failures, delays or interruptions caused by events outside its reasonable control.

• Data centre outages, internet backbone failures or upstream network problems
• Cyberattacks, DDoS attacks, malware outbreaks or zero-day vulnerabilities
• Power failures, natural disasters, fire, flood, war, terrorism, sanctions or civil unrest
• Government restrictions, court orders, provider suspensions or regulatory interventions
• Third-party software, cloud, registrar, DNS, API or payment provider failures

Limitation of Liability

To the maximum extent permitted by applicable law, QIH, its directors, employees, contractors, suppliers and partners shall not be liable for indirect, consequential, punitive, special, reputational, operational or commercial losses arising from hosting services.

• QIH is not liable for loss of profit, revenue, opportunity, goodwill, search rankings, customers or business continuity
• QIH is not liable for data loss, downtime, email delivery failure or security incidents outside its reasonable control
• QIH is not liable for third-party provider outages, domain expiry, plugin failure, software conflicts or client-side errors
• QIH is not liable for losses caused by client misuse, unpaid invoices, weak passwords or failure to maintain independent backups
• QIH’s total liability shall not exceed the hosting fees paid for the specific affected service period, unless mandatory law requires otherwise

Contact

For hosting, server, website, DNS, email, migration, billing, security or legal questions, users may contact QIH through the following channels:

• Hosting Support: support@qihhub.com
• Legal: legal@qihhub.com
• Security: security@qihhub.com
• Compliance: compliance@qihhub.com
• UK Headquarters: +44 7447 237982
• NL Operations: +31 638582434
• USA Academy & EDU Operations: +1 205-900-1258
• Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Updates and Governing Law

QIH reserves the right to update these Hosting Services Terms to reflect changes in hosting infrastructure, third-party providers, security requirements, software systems, pricing, compliance needs, operational practices or applicable law.

These terms are governed by the laws of England and Wales. The courts of England and Wales shall have jurisdiction over disputes arising from or connected with these terms, except where mandatory law provides otherwise. Continued use of QIH hosting services after publication of an updated version constitutes acceptance of the revised terms.