AI Usage
Policy
This AI Usage Policy explains how Quantum Intelligence Hub Ltd may use artificial intelligence tools, automation systems, machine-assisted analysis, generative AI, AI-supported content production, cybersecurity intelligence systems, customer support automation, education tools and digital operation technologies within its services, platforms and business ecosystem.
Quantum Intelligence Hub Ltd may use AI-assisted tools to support research, drafting, automation, cybersecurity analysis, education, content creation, translation, customer support, business intelligence and digital operations. AI outputs may contain errors, omissions, outdated information or inaccurate assumptions, and must not be treated as professional, legal, financial, medical, tax, immigration or regulatory advice without human review and independent verification.
Scope of this Policy
This policy applies to AI-assisted tools, automation systems and machine-supported workflows used across the QIH ecosystem.
- Website, content, SEO, ADS and digital marketing support
- Cybersecurity, OSINT, risk analysis and threat intelligence support
- Company formation, business setup and trade research support
- Education, academy, course preparation and student learning support
- Ecommerce product descriptions, categorisation and customer support assistance
- Translation, summarisation, drafting and document preparation workflows
- Automation, CRM, chatbot, analytics and operational decision-support tools
Nature of AI-Assisted Services
AI tools may be used to support human work, accelerate research, organise information, generate drafts, detect patterns, classify content or provide operational assistance.
- AI may assist but does not replace professional human judgement
- AI-generated outputs may require editing, review and verification
- AI tools may rely on incomplete, outdated or probabilistic information
- AI systems may produce incorrect, biased, misleading or unsuitable outputs
- QIH may choose when AI assistance is appropriate for a service or workflow
AI-assisted output is not a guarantee of accuracy, legality, completeness, commercial success, regulatory acceptance, cybersecurity certainty or business outcome.
Permitted AI Use
QIH may use AI tools for lawful, ethical, commercial, operational, educational and technical support purposes.
- Generating first drafts, summaries, outlines, reports and structured documents
- Supporting SEO content, marketing copy, website text and social media planning
- Analysing public information, market signals, trade data and open-source intelligence
- Supporting cybersecurity awareness, risk prioritisation and incident documentation
- Assisting with education materials, course plans, quizzes and learning explanations
- Automating repetitive business tasks, forms, routing, CRM actions and internal workflows
- Improving customer support response speed and internal operational efficiency
Prohibited AI Use
QIH does not permit AI tools to be used for unlawful, deceptive, harmful, abusive, discriminatory or high-risk activities.
Malware, phishing, credential theft, DDoS, unauthorised hacking or exploit automation is prohibited.
Fake documents, false identities, financial fraud, scam funnels or deceptive business claims are prohibited.
Unauthorised impersonation of people, companies, officials, institutions or QIH representatives is prohibited.
Spyware, stalking, unauthorised monitoring or covert collection of private information is prohibited.
AI tools must not be used to unlawfully discriminate or make prohibited decisions about protected groups.
AI output must not be presented as licensed legal, tax, medical, financial, immigration or investment advice.
Human Review and Verification
AI-assisted outputs should be reviewed before being used for important business, legal, technical, educational, financial, trade or cybersecurity decisions.
- Users must verify important factual claims before relying on them
- Legal, tax, accounting, immigration and financial matters require qualified professional review
- Cybersecurity recommendations must be validated within the authorised technical environment
- Trade, customs, sanctions and compliance information must be independently checked
- Published content should be checked for accuracy, originality, tone, brand suitability and legal risk
QIH is not responsible for losses caused by users relying on unverified AI-generated content, assumptions, summaries, translations, market analysis or technical recommendations without appropriate human review.
AI and Legal, Financial or Professional Advice
AI-assisted information may be used to organise general knowledge, but it does not replace qualified professional advice.
- AI-generated legal text is not legal advice
- AI-generated tax or accounting information is not tax advice
- AI-generated financial or investment information is not financial advice
- AI-generated medical or health information is not medical advice
- AI-generated immigration or visa information is not immigration advice
- AI-generated compliance guidance must be checked by relevant professionals where necessary
AI in Cybersecurity and OSINT
QIH may use AI-assisted tools to support cybersecurity, OSINT, threat intelligence, digital risk analysis and incident documentation, but such use has limits.
- AI may help organise indicators, timelines, logs, public data or risk observations
- AI may support threat modelling, reporting and prioritisation
- AI may produce false positives or false negatives
- AI must not be used for unauthorised hacking, malware, phishing or unlawful surveillance
- AI-supported cybersecurity analysis does not guarantee full protection or complete threat detection
AI-assisted cybersecurity work reduces analytical workload but does not eliminate cyber risk, attacker activity, unknown vulnerabilities, insider threats, platform failures or future incidents.
AI in Education Services
QIH may use AI tools in education, academy, learning support, quiz generation, explanation drafting, coding examples and student assistance.
- AI may assist with learning explanations, examples and practice exercises
- AI-generated educational content may require instructor review
- Students must not use AI to cheat, impersonate, bypass assessments or submit dishonest work
- Parents or guardians should supervise AI-assisted tools used by minors where appropriate
- AI-assisted education does not guarantee learning success, exam success, certification acceptance or employment
AI in Content, Marketing and Publishing
QIH may use AI tools to support content drafting, editing, translation, SEO planning, social media copy, blog structures, product descriptions, website sections and marketing workflows.
- AI content may be edited for accuracy, tone, brand identity and human readability
- AI-generated content should not intentionally copy protected works
- Users must provide lawful source materials and must not request infringement
- QIH may refuse content requests involving deception, hate, fraud, illegal products or harmful claims
- Published AI-assisted content may still require legal, regulatory or industry compliance review
AI and Personal Data
QIH may process personal data through AI-assisted tools only where reasonably necessary for service delivery, support, security, education, analysis, automation or operational purposes.
- Users should not provide unnecessary sensitive personal data to AI tools
- QIH may use privacy, security and data minimisation practices where appropriate
- Personal data processing may be governed by QIH Privacy Policy and Data Processing Policy
- AI providers may act as sub-processors where their tools process personal data
- International data transfers may occur depending on AI provider infrastructure
Users must not submit confidential, sensitive, personal, regulated, child-related, financial, medical or legally privileged information into AI-assisted workflows unless such information is necessary for the service and authorised for processing.
AI Providers and Third-Party Tools
QIH may use third-party AI providers, APIs, automation platforms, analytics tools, transcription tools, translation systems, search tools, model providers or productivity platforms.
- Third-party AI providers may have their own terms, privacy policies and technical limits
- AI tools may change features, pricing, availability or output quality over time
- QIH may change AI providers for security, cost, performance, legal or operational reasons
- Third-party outages, restrictions, model updates or policy changes may affect service delivery
- QIH does not guarantee permanent availability of any AI provider or model
Accuracy, Bias and Limitations
AI systems can produce inaccurate, incomplete, biased, outdated, hallucinated, misleading or unsuitable outputs.
- AI may misunderstand context or user intent
- AI may invent details, citations, facts, sources or assumptions
- AI may reflect bias from training data or user prompts
- AI may fail to understand local laws, culture, trade rules or sector-specific standards
- AI may not reflect the latest laws, prices, regulations, sanctions or market conditions
Any AI-assisted output must be treated as draft, support material or decision-support information unless separately verified and approved by qualified human review.
Client Responsibilities
Clients and users remain responsible for how they use AI-assisted outputs provided by QIH or generated through QIH-supported systems.
- Reviewing and verifying AI-assisted outputs before use
- Ensuring content, claims, advertising and publications are lawful
- Obtaining professional advice where required
- Protecting confidential, sensitive and personal information
- Ensuring AI-supported decisions comply with applicable laws and platform policies
- Not using AI outputs for fraud, deception, discrimination, cyber abuse or unlawful purposes
Intellectual Property and AI Outputs
AI-assisted content may raise copyright, originality, licensing, ownership and third-party rights issues depending on the input, output, tools used and applicable law.
- QIH does not guarantee that AI-generated content is copyright-free
- Users must not provide copyrighted materials for unauthorised reproduction
- AI outputs may require human editing to create original and brand-safe content
- Third-party AI providers may impose their own rights, licence or usage rules
- Client deliverable ownership remains subject to the applicable service agreement and payment status
Automated Decisions
QIH may use automation or AI-assisted workflows to organise requests, route support tickets, detect fraud, classify risk, recommend actions or improve operational efficiency.
- High-impact decisions should not be based solely on AI output without appropriate review where required by law
- QIH may use automated filters for spam, fraud, cyber risk or abuse prevention
- Users may contact QIH if they believe an automated process affected them unfairly
- Some automated restrictions may be necessary for security, compliance or fraud prevention
- QIH may override, review or correct automated outputs where appropriate
Security of AI Systems
QIH aims to use AI systems in a secure, responsible and controlled manner, but AI systems and integrations may still carry security risks.
- Prompt injection, data leakage and unsafe output risks may exist
- Third-party AI tools may experience outages or security incidents
- Users must not attempt to bypass AI safety, access controls or system limits
- QIH may restrict AI features if security or compliance risk arises
- AI logs or outputs may be reviewed for abuse, fraud, support quality or security purposes where lawful
Refusal, Restriction and Suspension
QIH may refuse, restrict or suspend AI-assisted services where legal, ethical, security, compliance, safety, reputational or operational risk arises.
- Requests involving cybercrime, fraud, deception, impersonation or unlawful surveillance
- Requests involving regulated advice without proper professional review
- Requests involving hate, harassment, illegal goods, sanctions or restricted activity
- Requests involving unauthorised processing of personal, sensitive or confidential data
- Requests that violate QIH policies, third-party AI provider rules or applicable law
Limitation of Liability
To the maximum extent permitted by applicable law, QIH, its directors, employees, contractors, suppliers and partners shall not be liable for indirect, consequential, special, punitive, reputational, operational or commercial losses arising from AI-assisted tools, AI outputs, automation workflows or user reliance on AI-generated content.
- QIH is not liable for inaccurate, incomplete, outdated, biased or unsuitable AI outputs
- QIH is not liable for losses caused by unverified AI-generated advice, drafts, analysis or recommendations
- QIH is not liable for third-party AI provider outages, policy changes, data practices or model behaviour outside its reasonable control
- QIH is not liable for user misuse of AI outputs, unlawful publication, copyright infringement or compliance failure
- QIH’s total liability shall not exceed the fees paid for the specific AI-assisted service giving rise to the claim, unless mandatory law requires otherwise
Nothing in this policy excludes liability that cannot legally be excluded under applicable law, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where such exclusion is prohibited by law.
Contact
For AI usage, automation, AI-assisted services, privacy, cybersecurity, content generation, education tools or legal compliance questions, users may contact QIH through the following channels:
- AI & Digital Operations: support@qihhub.com
- Privacy: privacy@qihhub.com
- Legal: legal@qihhub.com
- Compliance: compliance@qihhub.com
- Security: security@qihhub.com
- UK Headquarters: +44 7447 237982
- NL Operations: +31 638582434
- USA Academy & EDU Operations: +1 205-900-1258
- Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Updates and Governing Law
QIH reserves the right to update this AI Usage Policy to reflect changes in AI laws, model providers, automation systems, cybersecurity standards, education tools, data protection rules, intellectual property rules, platform policies or operational practices.
This policy is governed by the laws of England and Wales. The courts of England and Wales shall have jurisdiction over disputes arising from or connected with this policy, except where mandatory law provides otherwise. Continued use of QIH AI-assisted services after publication of an updated version constitutes acceptance of the revised policy.