Force Majeure
Policy
This Force Majeure Policy explains the limits of responsibility applicable to Quantum Intelligence Hub Ltd where delays, interruptions, cancellations, delivery failures, third-party disruptions, technical incidents, payment provider issues or official authority delays occur due to events beyond QIH’s reasonable control.
Quantum Intelligence Hub Ltd shall not be liable, to the maximum extent permitted by applicable law, for any delay, interruption, cancellation, access issue, shipping delay, third-party failure, technical disruption, payment provider issue or official authority delay caused by events outside QIH’s reasonable control.
Scope of this Policy
This policy applies to all services, websites, digital platforms, product sales, consulting services, education systems, infrastructure work and third-party integrations within the QIH ecosystem.
- Company formation, bank account support and global expansion services
- Hosting, web development, SEO, ADS, automation and digital operations services
- Cybersecurity, OSINT, risk analysis and technical consulting services
- Academy, certification, online education and youth education services
- E-commerce, webshop, dropshipping, shipping and delivery processes
- Artificial intelligence, API, cloud, payment provider and third-party platform integrations
Definition of Force Majeure
Force majeure means events outside QIH’s reasonable control that cannot reasonably be prevented, avoided or overcome, even where such events may have been partly foreseeable.
- Natural disasters, earthquakes, floods, fires, storms, severe weather, pandemics or public health emergencies
- War, civil unrest, terrorism, political crisis, sanctions, embargoes or border closures
- Government action, official authority delays, court orders or regulatory changes
- Internet outages, power failures, data centre incidents or telecommunication infrastructure failures
- Hosting, cloud, payment provider, courier, supplier, banking or platform disruptions
- Cyberattacks, DDoS attacks, malware, attempted data breaches or security incidents
- Strikes, logistics crises, supply chain disruption or global platform outages
Suspension of QIH Obligations
For as long as a force majeure event continues, QIH’s obligation to deliver the affected service on time, in full, continuously or as originally planned may be suspended.
- Service delivery timelines may be extended
- Project schedules may be re-planned
- Technical access, panel access or platform access may be temporarily restricted
- Third-party approvals, document processes or account openings may be delayed
- Shipping, delivery, return or supplier processes may be affected
- QIH may use commercially reasonable efforts to resume the affected service within a reasonable time
A delay, interruption or disruption caused by force majeure shall not be treated as breach of contract, service failure or automatic refund obligation by QIH.
Third-Party Provider Events
Parts of QIH services may depend on third-party providers. Interruptions, restrictions or decisions by such providers may be outside QIH’s direct control.
- Hosting, CDN, DNS, domain, email and cloud provider outages
- Stripe, PayPal, Wise, banking or payment provider restrictions
- Companies House, tax authorities, official registries or registered agent delays
- Google, Meta, LinkedIn, OpenAI, Anthropic, Microsoft or similar platform outages
- WooCommerce, WordPress, plugin, API or SaaS provider failures
- Courier companies, suppliers, warehouses and fulfilment provider delays
Company Formation and Official Process Delays
Company formation, bank account opening, payment provider onboarding, tax registration, accounting or official document processes depend on third-party institutions and their processing times.
- Companies House or other official registry system disruptions
- Bank, fintech or payment processor compliance reviews
- Additional document requests, identity checks or KYC processes
- Public holidays, strikes, administrative backlogs or processing queues
- Sanctions, AML, fraud or compliance checks
Delays, refusals, reviews, suspensions or additional document requests by official authorities, banks, payment providers or third parties are outside QIH’s control and cannot be guaranteed by QIH.
E-Commerce, Shipping and Delivery Effects
Force majeure events may affect product delivery, supplier dispatch, customs clearance, return processes and shipping timelines.
- Courier delays, strikes or logistics network disruptions
- Customs congestion, import restrictions or border closures
- Supplier stock shortages, warehouse closures or fulfilment centre failures
- Incorrect address, refused delivery or customer failure to collect the parcel
- Natural disaster, war, sanctions, pandemic or public authority decisions
Return shipping, re-shipping, storage, customs or additional logistics costs caused by customer error, refused delivery, failure to collect a parcel, incorrect address or change of customer preference may remain the customer’s responsibility where legally permitted.
Hosting, Digital Infrastructure and Website Services
Hosting, website, server, API, DNS, CDN, email, automation and digital operations services may be affected by force majeure or third-party technical events.
- Server failure, data centre outage or maintenance event
- DNS routing issues, CDN outages or SSL problems
- WordPress, WooCommerce, theme, plugin or API incompatibility
- Cloudflare, OVHcloud, Google, Microsoft or similar provider outages
- Cyberattacks, brute-force attacks, malware, DDoS or account compromise attempts
Academy, Education and Certification Services
Online education, live lessons, certification preparation, student dashboards or third-party exam platforms may experience interruptions or delays caused by force majeure events.
- Student-side or instructor-side internet, device or software issues
- LMS, video conferencing, exam or certification platform outages
- Third-party certification body exam postponements or system changes
- Lesson rescheduling due to illness, public authority decision, pandemic or operational necessity
- Platform maintenance, licence change or technical access issue
QIH may, where reasonable, reschedule lessons, provide alternative access or update programme schedules; however, temporary interruptions caused by force majeure do not automatically create refund rights.
Cybersecurity and Incident Response Effects
Cybersecurity services may be affected by unpredictable risks and external circumstances inherent in the threat environment.
- Zero-day vulnerabilities, new attack methods or advanced threat actors
- Third-party software, plugin, API or cloud service vulnerabilities
- Missing logs, data loss, system deletion or unauthorised user intervention
- Weak passwords, access sharing or security negligence on the client side
- Limitations caused by law enforcement, courts or official authority decisions
Payment, Chargeback and Financial System Disruptions
Payment processing depends on third-party payment providers, banks and financial infrastructure systems.
- Payment provider system outages or transaction delays
- Bank transaction holds, account reviews or reserve requirements
- Chargebacks, fraud alerts or high-risk transaction flags
- Currency fluctuations, international transfer delays or payment blocks
- Payment process interruptions due to sanctions, AML or compliance reviews
Notice and Reasonable Efforts
Where circumstances allow, QIH may attempt to inform customers and provide reasonable alternatives during a force majeure event or major service disruption.
- QIH may provide notice of delays or disruptions where practicable
- QIH may reschedule service delivery timelines
- QIH may consider alternative providers, delivery routes or technical solutions
- QIH is not required to provide instant, uninterrupted or complete resolution in every case
- Reasonable efforts by QIH do not constitute a guarantee of outcome
Refund, Fee and Cost Effects
Refunds, fees and costs during force majeure events are assessed based on the nature of the service, completed work, third-party costs, digital delivery and mandatory law.
- Completed consulting, preparation, setup or digital delivery fees may be non-refundable
- Government fees, third-party provider fees, certification fees, payment processing fees and supplier costs may be non-refundable
- A delayed service caused by force majeure does not automatically create cancellation or full refund rights
- QIH may deduct completed work and incurred costs where legally permitted
- Refund assessments are subject to the applicable agreement, Refund Policy, Payment Policy and mandatory legal requirements
Even where a service is delayed in whole or in part due to force majeure, fees may be partly or fully non-refundable if work has begun, third-party costs have been incurred, digital access has been opened or custom preparation has been performed.
Suspension, Postponement or Termination of Service
If a force majeure event affects a service for an extended period, QIH reserves the right to suspend, reschedule, modify the scope of or reasonably terminate the affected service.
- Project or service delivery dates may be postponed
- Service scope may be temporarily reduced
- Alternative providers or alternative methods may be used
- Services may be terminated where continuation is legally, technically or commercially impossible
- Completed work, third-party costs and administrative expenses may be deducted upon termination
Customer Responsibilities
The customer is responsible for managing their own operational continuity, contingency plans, data backups, alternative suppliers and critical system security during force majeure events.
- The customer should maintain their own backup plan for critical data
- The customer should consider alternative payment, communication and delivery options
- The customer should monitor customs, tax, legal compliance and business continuity risks in their own jurisdiction
- The customer should cooperate reasonably with QIH during delays or disruptions
- The customer is responsible for delays caused by missing documents, incorrect information or late responses
Limitation of Liability
To the maximum extent permitted by applicable law, QIH, its directors, employees, advisors, contractors, suppliers and partners shall not be liable for losses caused by force majeure events.
- Loss of profit, revenue, customers, opportunity or reputation
- Business interruption, data loss, project delay or operational disruption
- Third-party outages, payment provider decisions, courier delays or official authority delays
- Platform, API, hosting, cloud, banking, supplier or certification body issues
- Losses caused by cyberattack, war, pandemic, natural disaster, sanctions, government action or logistics crisis
QIH’s total liability shall be limited to the total amount paid by the customer to QIH for the specific service giving rise to the dispute, unless a higher limit is required by mandatory law. Indirect, special, punitive or consequential losses are excluded.
Contact
For force majeure events, service interruptions, delivery delays, platform issues or operational disruptions, users may contact QIH through the following channels:
- Support: support@qihhub.com
- Legal: legal@qihhub.com
- Compliance: compliance@qihhub.com
- Security: security@qihhub.com
- UK Headquarters: +44 7447 237982
- NL Operations: +31 638582434
- USA Academy & EDU Operations: +1 205-900-1258
- Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Updates and Governing Law
QIH reserves the right to update this Force Majeure Policy to reflect changes in service structure, third-party providers, supply chain conditions, technical infrastructure, legal requirements, global crises or operational needs.
This policy is governed by the laws of England and Wales. The courts of England and Wales shall have jurisdiction over disputes arising from or connected with this policy, except where mandatory law provides otherwise. Continued use of QIH services after publication of an updated version constitutes acceptance of the revised policy.