Accessibility
Statement

Scope of this Statement

This statement applies to QIH websites, digital platforms, ecommerce services, online education pages, academy systems, support channels and digital service interfaces operated or controlled by QIH.

• qihhub.com and related corporate intelligence pages
• qihhub.info and business formation service pages
• qihnetwork.com and digital operations service pages
• qihhub.online, academy systems and education-related pages
• qihhub.shop, qihhub.store and ecommerce channels
• omerakin.nl and founder profile publications
• Future QIH websites, landing pages, portals, forms and online service interfaces

Our Accessibility Commitment

QIH aims to provide digital services that are clear, navigable, readable and usable across different devices, browsers and access needs.

• Improving text readability and content structure
• Using responsive layouts for mobile, tablet and desktop users
• Supporting keyboard navigation where technically possible
• Improving colour contrast, headings and content hierarchy
• Using descriptive links and clear call-to-action text where practical
• Reducing unnecessary barriers in forms, menus and digital service flows

Standards and Guidance

QIH may use recognised accessibility guidance, usability principles and web design best practices to improve digital accessibility over time.

• Web Content Accessibility Guidelines principles where reasonably applicable
• Clear structure, headings, spacing and readable typography
• Responsive and mobile-friendly web design standards
• Compatibility with common browsers and devices where practical
• Accessible form labels, buttons and navigation where technically possible
• Ongoing review of accessibility barriers reported by users

Accessibility Features We Aim to Support

Where technically and commercially reasonable, QIH aims to support accessibility features that improve user experience and service access.

Known Limitations

Some accessibility barriers may exist due to technical systems, legacy content, third-party plugins, embedded services, external platforms or rapidly changing digital infrastructure.

• Third-party payment, booking, learning or checkout systems may have their own accessibility limitations
• Embedded videos, maps, widgets, forms or social media feeds may not be fully controlled by QIH
• PDFs, images, scanned documents or downloadable files may not always be fully accessible
• Older pages, archived content or imported materials may require additional remediation
• Automated translations or AI-assisted content may create readability or accessibility inconsistencies
• Complex cybersecurity, trade or technical materials may require simplified explanation on request

Third-Party Platforms

QIH services may depend on third-party tools, platforms and providers that are not fully controlled by QIH.

• Payment processors and checkout systems
• Learning management systems and video classroom tools
• Hosting panels, domain dashboards and technical control panels
• CRM, forms, email marketing and support desk tools
• Social media, analytics, maps and embedded content providers
• Ecommerce suppliers, couriers, fulfilment and marketplace systems

Documents, PDFs and Downloadable Content

QIH may provide PDFs, documents, reports, policies, invoices, certificates, educational materials, presentations or downloadable resources.

• Some documents may not be fully optimised for screen readers
• Legacy PDFs or scanned files may have limited text extraction
• Certificates and visual documents may contain design-based text elements
• Technical reports may include tables, screenshots, diagrams or code examples
• Users may request an alternative accessible format where reasonably possible

Education and Young Learner Accessibility

QIH aims to make education-related services reasonably accessible for learners, parents and guardians, including young users with different learning needs where practical.

• Parents or guardians may inform QIH of accessibility needs before enrolment
• Course materials may be adjusted where reasonably possible
• Live lessons may depend on third-party video platform accessibility features
• Complex topics may be explained in simplified language where appropriate
• QIH does not guarantee that every course, tool or instructor format will be suitable for every learner

Reasonable Accommodation Requests

Users who experience accessibility barriers may contact QIH to request reasonable assistance or alternative access options.

• Alternative document format where reasonably possible
• Clarification of website content or service instructions
• Support with form submission where technical barriers occur
• Alternative communication route for service enquiries
• Accessibility review of a specific page, document or platform feature

How to Report an Accessibility Issue

Users may report accessibility issues by contacting QIH and providing enough detail to investigate the problem.

• Website URL, page name or platform section affected
• Description of the accessibility problem
• Device, browser and assistive technology used, if relevant
• Screenshot or screen recording where helpful and safe to share
• Preferred contact method and requested alternative format, if needed

Response and Remediation

QIH will aim to review accessibility feedback and address reasonable issues within practical technical, operational and commercial limits.

• QIH may acknowledge the issue and request clarification
• QIH may prioritise issues affecting core service access, payment, education or legal information
• Some fixes may require developer work, plugin updates or third-party provider cooperation
• Some issues may be resolved through an alternative format or manual support
• QIH may not be able to fix third-party platform barriers directly

User Responsibilities

Users are responsible for using reasonable device, browser, operating system and assistive technology settings when accessing QIH services.

• Keep browsers and devices updated where possible
• Use appropriate accessibility settings available on the device or browser
• Check whether third-party platform accessibility tools are available
• Report barriers clearly and in good faith
• Avoid misuse, automated scraping, abusive testing or unauthorised interference with QIH systems

No Guarantee of Perfect Accessibility

Digital accessibility is an ongoing process. QIH cannot guarantee that every page, feature, plugin, document, integration, third-party tool or digital service will be fully accessible at all times.

• Website designs and plugins may change over time
• Third-party tools may update or remove accessibility features
• Technical errors or compatibility issues may temporarily affect access
• Legacy materials may require manual remediation
• Complex services may require personalised support or alternative formats

Accessibility and Legal Documents

QIH provides legal policies, terms, notices and disclaimers across its ecosystem. Users may request assistance if they cannot access or understand a legal document due to accessibility barriers.

• Legal documents may be provided in alternative format where reasonably possible
• Users may request clarification of navigation or document location
• Translations may be provided for convenience but may not replace the governing legal version
• Complex legal text may require professional legal advice from a qualified adviser
• QIH does not provide personalised legal advice through accessibility support

Limitation of Liability

To the maximum extent permitted by applicable law, QIH, its directors, employees, contractors, suppliers and partners shall not be liable for indirect, consequential, special, punitive, reputational, operational or commercial losses arising from accessibility limitations, third-party platform barriers, user device settings, technical incompatibility or delayed remediation.

• QIH is not liable for accessibility failures of third-party platforms outside its reasonable control
• QIH is not liable for user-side device, browser, software or assistive technology limitations
• QIH is not liable for temporary barriers caused by updates, outages, plugins or integrations
• QIH is not liable for losses caused by inability to access non-essential archived or legacy content
• QIH’s total liability shall not exceed the fees paid for the specific service giving rise to the accessibility claim, unless mandatory law requires otherwise

Contact

For accessibility feedback, alternative format requests, usability issues or digital access support, users may contact QIH through the following channels:

• Accessibility Support: support@qihhub.com
• Privacy: privacy@qihhub.com
• Legal: legal@qihhub.com
• Compliance: compliance@qihhub.com
• Security: security@qihhub.com
• UK Headquarters: +44 7447 237982
• NL Operations: +31 638582434
• USA Academy & EDU Operations: +1 205-900-1258
• Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Updates and Governing Law

QIH reserves the right to update this Accessibility Statement to reflect changes in websites, platforms, accessibility practices, technical standards, third-party tools, user feedback, legal requirements or operational needs.

This statement is governed by the laws of England and Wales. The courts of England and Wales shall have jurisdiction over disputes arising from or connected with this statement, except where mandatory law provides otherwise. Continued use of QIH websites, platforms or digital services after publication of an updated version constitutes acceptance of the revised statement.