Quantum Intelligence Hub LTD · Accessibility and Inclusive Design

Accessibility Statement

Quantum Intelligence Hub LTD (“QIH”) aims to make its websites, customer portals, AI Digital Reception services and related digital channels as perceivable, operable, understandable and robust as reasonably possible.

Our commitment: Where applicable to its services, QIH adopts WCAG 2.2 Level AA as an accessibility target and takes account of its reasonable-adjustment duties in the United Kingdom. This target is not an unsupported representation that every page is fully conformant unless an appropriately scoped assessment or audit establishes that result.

Version: 4.0Updated: 23 August 2026Law: England and WalesCompany No: 17246860

Section 01

Scope and areas of responsibility

This statement applies to QIHHUB.COM, QIHHUB.INFO, QIHNETWORK.COM, QIHHUB.ONLINE, QIHHUB.NET, QIHHUB.SHOP, QIHHUB.STORE, OMERAKIN.NL, AI.QIHHUB.COM and related QIH-operated platforms, customer portals, forms, web chats, widgets and AI Digital Reception channels.

QIH is responsible for accessibility within digital services it directly operates. On a customer-owned website, the customer remains responsible for its content and overall site governance; QIH is responsible for its own work only to the extent of the design, configuration, maintenance or remediation duties agreed in the relevant contract.

Section 02

Accessibility standard and approach

QIH uses the four principles of the Web Content Accessibility Guidelines (“WCAG”) 2.2 as the basis of its accessibility work: perceivable, operable, understandable and robust.

WCAG 2.2 Level AA is used as a design and testing target for new or substantially revised interfaces where applicable.
Legacy pages, documents and third-party components are improved progressively according to risk and frequency of use.
QIH will describe a service as “fully conformant” only where an appropriately scoped test or audit supports that statement.
Reasonable adjustments that help disabled users access a service will be considered on request.

Technical standard: W3C – WCAG 2.2. UK guidance: GOV.UK – Equality Act 2010 Guidance.

Section 03

Features we aim to support

Keyboard and focusKeyboard access to core functions, a meaningful focus order and visible focus indicators.

Structure and meaningSemantic headings, lists, link names, form labels and appropriate page landmarks.

Visual accessReadable contrast, text enlargement, mobile responsiveness, reflow and alternative text for meaningful images.

Understandable tasksClear language, consistent navigation, understandable error messages and correction guidance where possible.

Section 04

AI Digital Reception and communication channels

Where available for the relevant service, QIH may offer more than one channel, such as telephone, web chat, messaging or email.
Users are informed, without deception, when they are interacting with an AI system.
Where available, appropriate and within scope, users can be directed to human support or an alternative communication channel.
Critical information is not intentionally made available only by voice; a text version, written summary or another accessible alternative is provided where reasonably possible.
AI outputs are not used to make final high-impact decisions about disability, health or other sensitive characteristics.
Accessibility adjustments are implemented in a way that remains compatible with proportionate security, identity-verification and privacy requirements.

Section 05

Known or potential limitations

Temporary accessibility limitations may occur in the following areas:

legacy PDFs, scanned documents or older videos without captions;
third-party payment, map, calendar, verification, CAPTCHA or social-media components;
pages created with legacy themes or templates;
complex tables, charts or dynamic displays;
content supplied by a customer or user;
live events or content generated in real time.

QIH prioritises reported barriers that materially affect service access by considering their user impact, security, technical feasibility and required resources. Where possible, an accessible alternative will be offered.

Section 06

Third-party services

Some payment, communication, analytics, video, cloud, map and automation tools used by QIH are operated by independent providers. QIH may not be able to change all of their source code or interfaces. Nevertheless, QIH will, where reasonable:

consider accessibility when selecting and configuring providers;
report material and recurring barriers to the relevant provider;
investigate an alternative channel or process where this would be effective and proportionate;
remain accountable for its own negligent selection, configuration or response rather than relying on a blanket third-party disclaimer.

Section 07

Documents, media and alternative formats

If you cannot access a document or item of content, you may request an accessible PDF, plain text, structured document, transcript, captions, audio description, large print or another suitable alternative. QIH does not charge an additional fee for a reasonable adjustment that provides equivalent access to existing content.

If a request requires a wholly new bespoke commercial service beyond an accessible equivalent of the existing material, its scope and any cost will be explained before work begins. A reasonable adjustment required because of disability will not automatically be treated as such a bespoke service.

Section 08

Education services and younger users

For QIH Academy or education-related services, a participant, parent or authorised representative may tell QIH about an access need. QIH will consider applicable and reasonable adjustments to content format, communication method, timing, assessment or technical access.

Users must not be discriminated against because of disability. Services involving children or young people also take account of safety, age-appropriate design, privacy and parental or legal-representative requirements.

Section 09

Ecommerce, forms and payment access

Product information, price, essential terms and transaction steps are presented as clearly as reasonably possible and designed for keyboard use.
Forms aim to provide understandable labels, required-field indicators, errors and correction information.
If a third-party payment or strong-authentication screen creates a barrier, QIH will investigate an alternative secure support route.
Card numbers, security codes and passwords must not be sent by email; support staff will not request them.
An accessibility need does not remove proportionate security or fraud controls; an equivalent secure method will be considered.

Section 10

Feedback and accessibility requests

If you encounter an access barrier, email support@qihhub.com with “Accessibility” in the subject line. Where possible, include:

the affected page or transaction URL;
a brief description of the barrier;
your device, browser and any relevant assistive technology;
the alternative format or support method you need.

QIH will not request medical evidence or proof of disability unless it is genuinely necessary and lawful for understanding a particular request. QIH aims to acknowledge requests within 5 working days and provide a resolution, progress update or estimated timetable within 15 working days. Complex or third-party-dependent requests may take longer.

Section 11

Assessing reasonable adjustments

QIH considers the effectiveness of an adjustment, the user’s need, the nature of the service, security, technical feasibility, cost and available resources. If a request cannot be implemented exactly as proposed, QIH will discuss an effective alternative where reasonably possible rather than simply refusing access.

Core principle: An accessibility request will not automatically be refused merely because it requires time or effort. The assessment of what is reasonable is made in good faith and in the circumstances of the particular request.

Section 12

Testing, monitoring and continuous improvement

QIH treats accessibility as an ongoing area of quality rather than a one-off exercise. Appropriate activities may include:

automated accessibility scans;
keyboard-only checks;
sample screen-reader testing;
contrast, zoom and mobile-reflow checks;
form, error and focus-management tests;
review after material design or technology changes.

QIH recognises that automated testing cannot identify every accessibility issue and uses manual review where appropriate.

Section 13

Fair allocation of responsibility

Where an accessibility issue results from a party’s content, code, instruction, configuration or omission, responsibility belongs to that party to the extent of its fault and applicable law.

QIH does not use a general disclaimer to exclude its duty to exercise reasonable care or any applicable non-discrimination obligation.
A customer remains responsible for content, instructions and systems that it provides and that fall outside QIH’s contracted scope.
A third-party failure is not automatically QIH’s responsibility, but QIH’s own negligent selection, configuration or reasonable response remains separately assessable.
Nothing in this statement limits mandatory rights under the Equality Act 2010, consumer law or other applicable legislation.

Section 14

Updates, complaints and contact

This statement may be updated as QIH’s services, technology, standards or legal duties change. Material revisions operate prospectively from publication.

If you believe your accessibility request has not been dealt with adequately, first contact support@qihhub.com and, if necessary, request a review through legal@qihhub.com. Privacy-related requests may be sent to privacy@qihhub.com.