Digital Services
Agreement
This Digital Services Agreement governs website design, web development, hosting, SEO, ADS management, social media management, automation, digital department services, ecommerce infrastructure, technical maintenance, content creation, consulting and digital operations services provided by Quantum Intelligence Hub Ltd.
Digital services provided by QIH do not create a guarantee of specific Google rankings, sales, customers, revenue, advertising approval, platform acceptance, uninterrupted access, zero errors, complete protection against cyberattacks or commercial success. Results depend on client cooperation, market conditions, technical infrastructure, third-party platforms, budget, competition and external factors.
Scope of this Agreement
This agreement applies to all digital operations, infrastructure, advertising, content, technical support and consulting services provided by QIH.
- Website design, web development, WordPress, WooCommerce and landing page services
- Hosting, domain connection, DNS, SSL, email and server configuration
- SEO, technical SEO, content SEO, Google Search Console and indexing support
- ADS management, Meta Ads, Google Ads, campaign setup and advertising optimisation
- Social media management, content planning, publishing calendars and brand visibility services
- Automation, CRM, forms, email, chatbot, analytics and operational systems
- Ecommerce infrastructure, payment systems, product upload and webshop operations support
- Digital department services, technical consulting, strategic guidance and maintenance services
Service Provider Information
Unless expressly stated otherwise in writing, the service provider under this agreement is Quantum Intelligence Hub Ltd.
- Company Name: Quantum Intelligence Hub Ltd
- Company No: 17246860
- Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
- Web: qihhub.com, qihnetwork.com, qihhub.info
- Legal: legal@qihhub.com
- Support: support@qihhub.com
Proposal, Approval and Service Start
Services may begin through a written proposal, invoice, payment, online order, email approval, messaging approval or clear agreement between the parties.
- QIH defines the service scope through a proposal or written service description
- Client payment, written approval or request to begin work may constitute acceptance of this agreement
- QIH may refuse projects that are high-risk, unlawful, misleading or compliance-sensitive
- The client must provide the content, access and information required to begin service delivery
- QIH is not responsible for delays caused by missing information, late responses or access issues
Service Scope and Excluded Work
Each project, package or subscription includes only the services expressly stated in writing. Unlisted work is not automatically included.
- Additional pages, additional languages, extra products, extra integrations, custom software or special design work may be charged separately
- Webshop stock management, order management, customer service and accounting support are not included unless separately agreed
- Advertising budgets, domains, hosting, plugins, themes, licences, APIs, third-party tools and platform fees may be charged separately
- The number of revisions may be limited by package or proposal
- QIH may provide a separate quotation for out-of-scope requests or refuse the work
Client requests such as “add this as well” are treated as additional work where they are not expressly included in the written scope and may be charged separately by QIH.
Client Responsibilities
The client is responsible for providing the information, content, access, approvals and cooperation required for proper and timely service delivery.
- Providing domain, hosting, WordPress, social media, ad account, payment system and third-party access
- Delivering logos, images, texts, product information, prices, categories, brand materials and legal content on time
- Ensuring that content, products and claims are lawful and accurate
- Responding to approval requests within a reasonable time
- Complying with licensing, advertising, consumer, tax, privacy and product compliance rules in the client’s industry
- Protecting password, account, payment and platform security
Payment, Fees and Late Payment
Service fees must be paid according to the proposal, invoice, package, subscription or written agreement.
- Setup fees, project start fees and custom preparation fees may be payable in advance
- Monthly services, subscriptions and maintenance packages may be billed periodically
- QIH may refuse to start or deliver services before payment is received
- Late payment may result in service suspension, access restriction or termination
- Chargebacks, payment disputes or rejected payments may result in immediate service suspension and recovery of costs
QIH is not responsible for website downtime, advertising interruption, hosting suspension, technical delay or business loss caused by unpaid invoices, failed payments, payment disputes or client delay in paying service fees.
Setup Fees, Subscriptions and Cancellation
Setup fees and subscription services may be subject to separate payment and cancellation rules depending on the nature of the service.
- Setup fees may cover preparation, analysis, planning, design, technical configuration and initial operations
- Once work has started, setup fees may be non-refundable to the maximum extent permitted by law
- Monthly subscriptions may continue until cancelled
- Cancellation requests must be made in writing and in line with the applicable cancellation period
- The current month, started service period or third-party costs may be non-refundable
Digital Delivery and Refund Limits
Digital services may include custom work, technical setup, access activation, strategy preparation, content production or project delivery, so refund rights may be limited.
- A full refund is not guaranteed after website setup has started
- SEO, ADS, content, automation, design or technical configuration fees may become non-refundable once work begins
- Refunds may be limited after digital files, account access, dashboard setup or system delivery
- Third-party licences, domains, hosting, plugins, advertising budgets and platform fees may be non-refundable
- Refund requests are assessed under QIH Refund Policy, Payment Policy and mandatory law
If the client requests immediate service start, QIH may retain fees for analysis, setup, design, software, content, consulting, access activation, third-party payments and technical work to the maximum extent permitted by applicable law.
Revisions, Approval and Delivery
QIH aims to deliver services according to the written scope and professional standards. Revisions may be limited by service package.
- Revisions cover corrections within the existing agreed scope only
- New pages, new design direction, new content strategy or new integrations may be treated as additional work
- The client must review drafts and provide feedback within a reasonable time
- Late client response may extend delivery timelines
- Post-approval changes may be charged separately
SEO, ADS and Social Media Results
SEO, advertising and social media services depend on third-party algorithms, budget, competition, content quality, target market and user behaviour.
- QIH does not guarantee Google ranking, indexing speed or organic traffic
- QIH does not guarantee advertising approval, ad account continuity, lead volume or sales
- QIH does not guarantee follower growth, engagement, viral results or discovery feed visibility
- Advertising budget is provided separately by the client and paid to the relevant platforms
- Decisions by Meta, Google, TikTok, LinkedIn or other platforms may be outside QIH’s control
Hosting, Technical Infrastructure and Third-Party Systems
Digital services may depend on hosting, domains, DNS, SSL, email, payment systems, plugins, APIs and third-party platforms.
- Third-party outages, price changes or policy changes may affect the service
- Hosting, email, payment system or API interruptions may be outside QIH’s reasonable control
- Plugin, theme or software updates may create compatibility issues
- QIH does not guarantee third-party approval, access, continuity or performance
- QIH may provide reasonable technical support but does not guarantee that every issue can be resolved
Intellectual Property and Usage Rights
Usage rights for content, design, code, strategy, structures, text, visuals or technical systems produced under the service depend on payment status and written agreement.
- The client may not receive full usage rights until all fees are paid
- QIH working methods, templates, strategies, systems and know-how remain the property of QIH
- Client-provided logos, brands, images and content may remain the client’s property
- Third-party themes, plugins, stock images or licences remain subject to their own licence terms
- The client may not copy QIH designs, agreements, legal texts or system structures without permission
Until all fees are paid, full usage rights in delivered websites, content, designs, strategies, technical systems or digital materials are not deemed transferred.
Confidentiality and Data Protection
During service delivery, QIH may access client information, account access, business data, customer records or personal data.
- QIH aims to process necessary data using reasonable security measures
- The client confirms that it has the necessary rights and permissions for all data provided to QIH
- The client remains responsible for its own privacy policy, cookie notice and data protection obligations
- QIH may use sub-processors, hosting providers, email tools or third-party platforms
- Data processing details are governed by the applicable Privacy Policy, Data Processing Agreement and Sub-Processor Policy
Prohibited Use and Compliance
The client must not use QIH digital services for unlawful, harmful, misleading, abusive or high-risk activity.
Malware, phishing, DDoS, hacking, credential theft or unauthorised scanning activity is prohibited.
Fake products, false documents, misleading sales, financial fraud or fake business structures are prohibited.
Copyright infringement, trademark abuse, hate content, illegal products or regulated-product violations are prohibited.
Unsolicited bulk email, spam campaigns, misleading funnels or platform abuse are prohibited.
Sanctioned persons, countries, companies, payments or trade activity are not supported.
Activities breaching Google, Meta, WooCommerce, Stripe or other platform rules may be refused.
Suspension and Termination
QIH may suspend or terminate services where payment, security, compliance, legal risk, client abuse or technical risk arises.
- Unpaid invoices, chargebacks or payment disputes
- False information, fake documents or unlawful activity
- Account security risk, malware, phishing or spam
- Harassment, threats or abuse against QIH personnel, partners or third parties
- Violation of third-party platform rules
- Where continuing the service becomes legally, technically or commercially risky
Force Majeure
QIH is not responsible for delays, interruptions, technical failures or service disruption caused by events outside its reasonable control.
- Hosting, cloud, DNS, payment provider or platform outages
- Cyberattacks, DDoS, malware, data centre incidents or internet outages
- Natural disasters, war, pandemics, strikes, sanctions or public authority decisions
- Third-party API, plugin, theme, software or service failures
- Client-side access, device, staff, document or payment issues
Limitation of Liability
To the maximum extent permitted by applicable law, QIH, its directors, employees, contractors, suppliers and partners shall not be liable for indirect, consequential, special, punitive, reputational, operational or commercial losses arising from digital services.
- QIH is not liable for loss of profit, sales, customers, opportunity, reputation or business interruption
- QIH is not liable for Google rankings, advertising approvals, social media reach, platform accounts or payment provider decisions
- QIH is not liable for third-party outages, plugin failures, hosting issues, domain expiry or client-side errors
- QIH is not liable for content, products, claims, ads, prices, campaigns or legal gaps supplied or approved by the client
- QIH’s total liability shall not exceed the fees paid for the specific digital service giving rise to the claim, unless mandatory law requires otherwise
Nothing in this agreement excludes liability that cannot legally be excluded under applicable law, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where such exclusion is prohibited by law.
Contact
For digital services, technical support, payment, cancellation, legal or compliance questions, users may contact QIH through the following channels:
- Digital Services Support: support@qihhub.com
- Legal: legal@qihhub.com
- Compliance: compliance@qihhub.com
- Security: security@qihhub.com
- UK Headquarters: +44 7447 237982
- NL Operations: +31 638582434
- USA Academy & EDU Operations: +1 205-900-1258
- Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Updates and Governing Law
QIH reserves the right to update this Digital Services Agreement to reflect changes in service packages, pricing, technology infrastructure, platform rules, legal obligations, security requirements or operational needs.
This agreement is governed by the laws of England and Wales. The courts of England and Wales shall have jurisdiction over disputes arising from or connected with this agreement, except where mandatory law provides otherwise. Continued use of QIH digital services after publication of an updated version constitutes acceptance of the revised agreement.