Digital Services Agreement

Parties and contract documents

Unless the proposal states otherwise, the service provider is Quantum Intelligence Hub LTD. “Client” means the individual or organisation accepting the proposal or order.

The contract consists of the accepted proposal/order, service description, this Agreement and, where applicable, the Privacy Policy, Data Processing Agreement, Payment Policy, Refund Policy and Acceptable Use Policy. Material terms concerning price, duration, renewal, cancellation and liability will be presented before ordering.

Service scope

The proposal or service schedule defines pages, languages, channels, users, quotas, revisions, delivery, maintenance and integrations. Work not expressly listed is excluded.

Proposal, acceptance and service start

• The Client receives the contract documents in a form it can retain and may accept by electronic signature, checkbox, written approval or payment.
• QIH may require payment, content, access and authorisation before work begins.
• Estimated start and delivery dates depend on cooperation; any binding deadline must be stated expressly.
• Client delay reasonably extends the schedule. QIH will communicate the delay and revised estimate.
• QIH may reject an unlawful or unsafe project with reasons; unused advance payment for unstarted work will be returned.

Changes and revisions

• Extra pages, languages, products, channels, users, custom code, integrations or a new design direction are change requests.
• QIH will state the price and timetable effect before implementing a change.
• Revision rights are limited to the number and scope in the proposal; correction of QIH errors does not consume the revision allowance.
• Later changes to approved work may be charged separately.
• QIH will not make a material scope or price change without Client approval.

Client responsibilities

• Provide accurate, current and lawful information, content, product claims, prices and brand materials;
• provide authorised access to domain, hosting, advertising, social-media, payment and other accounts;
• hold the rights needed for all content and data supplied to QIH;
• meet sector licensing, consumer, advertising, tax, product-safety and data-protection duties;
• review drafts and approval requests within a reasonable time;
• maintain account, password, MFA, staff and endpoint security; and
• not use high-impact AI output as a fully automated final decision without appropriate human review.

Fees, taxes and payment

• Currency, tax treatment, setup fee, subscription fee, quota and third-party costs will be shown before ordering.
• Invoices are payable by the due date. QIH may claim only reasonable interest and recovery costs permitted by contract or law.
• Advertising spend, domains, licences, APIs, telecoms, messaging and payment-processing fees belong to the Client unless expressly included.
• A chargeback does not remove genuine dispute or legal rights; documented costs of a bad-faith or baseless dispute may be recoverable.
• Client remedies remain available for disputed sums affected by QIH’s material service breach.

Subscriptions, renewal and price changes

• The billing period, renewal method and cancellation process will be clear at checkout.
• A monthly subscription renews monthly and may be cancelled before the next period unless a different minimum term was expressly accepted.
• QIH will give reasonable notice of renewal and material price changes and permit penalty-free cancellation before the change takes effect.
• A price change is not retrospective and does not alter a current fixed-term special offer without written grounds.
• Automatic renewal will not unexpectedly bind the Client to a new minimum term.

Official guidance: GOV.UK – Writing a Fair Contract for Customers.

Consumer cancellation rights and early performance

This section applies only where the Client contracts at a distance and qualifies as a consumer.

• Where applicable, a consumer may cancel within 14 days after contract formation without giving a reason.
• If the consumer expressly asks performance to begin during that period and then cancels, the consumer pays a proportionate amount for services properly supplied before cancellation.
• For a fully performed service, the right may end only after express prior consent to begin and acknowledgement that full performance ends the right.
• Before digital-content access begins, express prior consent and acknowledgement of losing the cancellation right will be obtained.
• QIH will not restrict extended statutory rights where required pre-contract information was not supplied.

Official information: GOV.UK – Distance Selling and Online Selling.

Cancellation, refunds and termination

• Business cancellations follow the proposal and Refund Policy; QIH deducts only work actually completed, irrecoverable third-party costs and reasonable documented loss.
• There is no absolute rule that every advance payment is forfeited where cancellation occurs without QIH fault.
• If QIH fails to supply a conforming service and does not remedy after a reasonable opportunity, the Client may terminate the affected service and exercise applicable proportionate-refund rights.
• Either party may terminate for an unremedied material breach after written notice and a reasonable cure period.
• Fraud, unauthorised use, serious security threats or legal necessity may justify immediate suspension or termination.

Delivery, acceptance and defect correction

• QIH may deliver by email, customer portal, shared link or publication to the live environment.
• The Client will inspect delivery within a reasonable review period and identify specific scope-related defects.
• Silence does not waive statutory rights, particularly for consumers, although draft approval may form part of project acceptance.
• QIH will correct its own in-scope errors within a reasonable time without additional charge.
• QIH is not responsible for unauthorised post-delivery changes made by the Client or a third party; repair may be chargeable.

SEO, advertising and social media

QIH performs services with reasonable care but does not control the independent algorithms or decisions of search engines, advertising networks or social platforms. No particular ranking, indexing date, advertising approval, reach, lead volume, follower count, sales or revenue is guaranteed.

QIH remains responsible, in proportion to fault, for its own error in campaign configuration, budget instructions or managed content. An independent platform decision or inaccurate Client claim is not automatically attributable to QIH.

AI Digital Reception and automation

• AI output may be probabilistic; the Client verifies the knowledge base, prices, opening hours, legal text and routing instructions.
• Without a specific written scope, AI must not provide emergency response, medical diagnosis, legal advice, credit decisions or fully automated final decisions materially affecting individual rights.
• Telephony, SIP, WhatsApp, Meta, email, calendar, payment and model-provider fees belong to the Client unless the proposal says otherwise.
• Notices and lawful bases for call recording, transcription, marketing communications and channel/cookie consent are provided according to the parties’ data roles.
• Overage, channel outage, human handover and emergency-escalation rules are stated in the service schedule.

Hosting and third-party systems

Domains, hosting, DNS, CDN, payment, telecoms, email, plugins, APIs and SaaS may depend on independent providers. QIH will exercise reasonable care when selecting and managing providers. A provider’s independent outage may be outside QIH’s control, but QIH’s own fault in selection, configuration, updating or incident response is not excluded merely because a third party is involved.

Unless maintenance is purchased, the Client is responsible for post-delivery licence renewal and system maintenance.

Intellectual property and licences

• Pre-existing Client brands and content remain with the Client, which grants QIH the limited permission required to supply the service.
• QIH retains its pre-existing templates, tools, methods, modules and know-how.
• Rights in bespoke final work agreed for transfer are assigned or licensed to the extent stated in the proposal after all relevant fees are paid.
• Open-source software, stock content, themes, plugins and other third-party elements remain subject to their own licences.
• Unless the Client objects in advance, QIH may reasonably reference completed public work in its portfolio without publishing confidential or personal data.

Confidentiality, personal data and sub-processors

Each party is a controller for processing whose purposes and means it determines. Where QIH processes personal data on the Client’s documented instructions, the parties will apply a separate Data Processing Agreement compliant with Article 28 UK GDPR.

• The subject matter, duration, purpose, data types and data-subject categories will be documented.
• Specific or general written authorisation will govern sub-processors; changes will be notified with an opportunity to object.
• QIH remains responsible under applicable law for its processor obligations and the relevant obligations of its appointed sub-processors.
• The parties cooperate on breaches, data-subject requests, audits and secure deletion.

Official guidance: ICO – Contracts and UK GDPR.

Prohibited use, suspension and force majeure

Malware, phishing, unauthorised access, fraud, copyright or trade-mark infringement, unlawful products, spam and sanctions violations are prohibited. QIH may proportionately suspend service for a serious breach or security risk. Except in an emergency, QIH will communicate the reason and a chance to remedy.

For war, natural disaster, widespread infrastructure failure, government action or another event beyond reasonable control, affected obligations may be delayed for the event’s duration. The affected party promptly informs the other, mitigates harm and seeks alternatives. If the event is prolonged, the parties may terminate the affected service while accounting for unused prepayment.

Fair allocation of liability

• QIH’s duty to perform with reasonable care and skill is not excluded.
• For business Clients, any exclusion of indirect loss and aggregate liability cap must be express, reasonable and proportionate to the service in the governing agreement.
• Liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation and any other liability that cannot lawfully be limited is not limited.
• Confidentiality, data protection, intellectual property and deliberate breach are governed by the master agreement and mandatory law.
• Nothing removes a consumer’s mandatory rights to repeat performance, repair, price reduction, refund or damages.

Notices, updates and disputes

Support: support@qihhub.com · Billing: billing@qihhub.com · Privacy: privacy@qihhub.com · Legal: legal@qihhub.com.

The parties first seek resolution through written notice and good-faith discussion. This Agreement is governed by the law of England and Wales. Unless otherwise agreed in writing, the courts of England and Wales have jurisdiction over business disputes. A consumer’s mandatory protections and right to use the courts of their home country remain unaffected.

QIH may update this Agreement prospectively. Material changes will be notified in advance; a current fixed-term order’s core price or scope will not be changed retrospectively without Client consent.