Educational Services
Policy

Scope of this Policy

This policy applies to all educational services, learning platforms, course materials, digital classrooms, live sessions and training programmes offered by or through QIH.

• QIH Academy courses and professional training programmes
• QIH EDU children and youth education programmes
• Cybersecurity awareness, technical training and ethical security education
• Artificial intelligence, prompt engineering and future technology programmes
• Robotics, coding, STEM and digital skills courses
• Live classes, webinars, bootcamps, workshops and online mentoring sessions
• Certification preparation, exam-readiness programmes and completion certificates
• Corporate education, internal training and business learning programmes

Nature of Educational Content

All educational content is provided for general learning and skills development. It does not replace regulated professional advice, official licensing, accredited university education or government-approved qualification unless expressly stated in writing.

• Training content may be updated, changed, removed or replaced
• Technology, cybersecurity, AI and legal-compliance topics may change rapidly
• QIH does not guarantee that all training materials will remain permanently current
• Examples, templates, scripts, demonstrations and labs are educational unless stated otherwise
• Users must independently verify information before applying it in professional, legal, technical or commercial environments

Certificates and Completion Documents

Where QIH provides a certificate, completion badge, attendance record or training confirmation, such document only confirms participation or completion of the relevant programme unless expressly stated otherwise.

• Certificates do not constitute a government licence
• Certificates do not guarantee employment, promotion, salary increase or professional recognition
• Certificates may not be accepted by every employer, university, government body, licensing authority or institution
• Third-party certification bodies may apply their own rules, fees, exams and verification standards
• QIH may refuse to issue a certificate where attendance, payment, identity, conduct or completion requirements are not met

Children and Youth Programmes

Where educational services are provided to minors, participation may require parental or legal guardian consent and supervision.

• Users under 18 may require parent or legal guardian approval
• Parents or guardians are responsible for registration, payment and supervision
• Parents or guardians must ensure the student has appropriate device, internet and learning environment
• QIH may restrict, suspend or terminate access where child safety, behaviour, consent or payment issues arise
• Minor-related services are also subject to the applicable Minor Consent Policy

Payments and Refunds

Educational services may involve course fees, subscription fees, digital access fees, instructor time, personalised preparation, platform costs, third-party certification costs or non-refundable administrative work.

• Digital access, course materials or learning portal access may limit refund rights once opened
• Live class bookings, instructor time and scheduled sessions may be subject to cancellation rules
• Third-party exam, certificate, platform or registration fees may be non-refundable
• Missed lessons, non-attendance, device problems or lack of participation do not automatically create refund rights
• Refunds are assessed under the applicable Refund Policy, service agreement and mandatory law

Live Classes and Schedule Changes

Live lessons, webinars, workshops and mentoring sessions may be scheduled based on instructor availability, platform availability and operational capacity.

• Lesson dates and times may be changed for operational, technical or force majeure reasons
• Instructors may be replaced where necessary
• Classes may be postponed due to illness, platform failure, low attendance or technical disruption
• Recorded lesson access may not be available for every programme
• QIH may merge, reschedule, cancel or restructure a programme where commercially or operationally necessary

Student Conduct Rules

Students must behave respectfully, lawfully and safely during all QIH educational activities.

• Harassment, bullying, threats, hate speech, abuse or disruptive conduct is prohibited
• Unauthorised recording, copying or distribution of lessons is prohibited
• Attempts to access restricted systems, accounts, dashboards or labs are prohibited
• Cybersecurity training must not be used for unlawful hacking, malware, phishing or unauthorised activity
• QIH may suspend or terminate access for misconduct, safety concerns, payment disputes or policy violations

Intellectual Property

All course content, videos, slides, documents, templates, scripts, labs, exercises, designs, platform materials and teaching structures are owned by QIH or its licensors unless expressly stated otherwise.

• Course materials are for personal learning use only
• Materials may not be copied, sold, uploaded, redistributed or republished without written permission
• Students may not share login details or course access with third parties
• Commercial use of QIH educational content is prohibited unless expressly authorised
• Copyright, trademark or platform misuse may result in access termination and legal action

Technical Requirements

Students are responsible for maintaining the technical setup required to access QIH educational services.

• Stable internet connection, suitable device and updated browser may be required
• Some courses may require specific software, accounts, tools or browser permissions
• QIH is not responsible for student-side device, internet, microphone, camera or software problems
• Third-party learning platforms, video systems or coding tools may experience outages
• QIH does not guarantee uninterrupted access to every platform, lesson or digital tool

Cybersecurity and Technical Training Limits

Cybersecurity, OSINT, network, AI, coding and technical education must be used only for lawful, authorised and ethical purposes.

• Training does not authorise students to test, scan, attack or access systems without permission
• QIH does not support malware, phishing, credential theft, DDoS, cybercrime or unauthorised surveillance
• Students are responsible for complying with applicable cybercrime, data protection and computer misuse laws
• Labs and demonstrations are educational and must not be applied to third-party systems without lawful authority
• QIH may remove students who misuse technical training or create security risk

No Outcome Guarantee

Learning outcomes depend on student effort, background, attendance, language ability, technical level, practice, discipline and external conditions.

• QIH does not guarantee mastery of a skill
• QIH does not guarantee exam success or certification approval
• QIH does not guarantee employment, freelance income, business income or career promotion
• QIH does not guarantee acceptance by employers, universities, clients or official bodies
• QIH does not guarantee that a student will be able to monetise the skills learned

Third-Party Education Partners and Platforms

QIH may use third-party instructors, certification bodies, LMS systems, video platforms, AI tools, coding tools, cybersecurity labs or professional education partners.

• Third-party platforms may have their own terms, privacy notices and technical rules
• Third-party certification providers may change exams, prices, validity periods or recognition standards
• QIH is not liable for third-party platform outages, account restrictions, certification decisions or policy changes
• Students may need to create third-party accounts to access certain tools or exams
• QIH may change third-party providers where operationally or legally necessary

Accessibility and Special Learning Needs

QIH may consider reasonable accessibility or learning support requests where technically and commercially feasible.

• Students or parents should notify QIH of accessibility needs before enrolment where possible
• QIH may evaluate alternative formats, schedule adjustments or communication support
• Not every course can be fully adapted to every learning need
• Third-party platform limitations may affect accessibility
• Accessibility requests are handled under the applicable Accessibility Statement and mandatory law

Suspension and Termination of Access

QIH may suspend or terminate educational access where necessary to protect safety, platform integrity, payment compliance, intellectual property or lawful operation.

• Payment failure, chargeback or unauthorised payment dispute
• Sharing login details or redistributing course materials
• Harassment, abuse, disruption or unsafe behaviour
• Unlawful use of cybersecurity or technical training
• False registration information, identity concerns or consent issues involving minors
• Violation of QIH policies, third-party platform rules or applicable law

Limitation of Liability

To the maximum extent permitted by applicable law, QIH, its directors, employees, instructors, contractors, advisors, suppliers and partners shall not be liable for indirect, consequential, special, punitive, educational, reputational, operational or commercial losses arising from educational services.

• QIH is not liable for failure to obtain employment, income, certification, promotion or career success
• QIH is not liable for exam failure, lack of study discipline, non-attendance or low engagement
• QIH is not liable for third-party platform failures, certification body decisions or technical outages outside its control
• QIH is not liable for unlawful or unauthorised use of skills learned by a student
• QIH’s total liability shall not exceed the fees paid for the specific educational service giving rise to the claim, unless mandatory law requires otherwise

Contact

For education, academy, student access, certification, payment, legal or compliance questions, users may contact QIH through the following channels:

• Academy Support: academy@qihhub.online
• General Support: support@qihhub.com
• Legal: legal@qihhub.com
• Compliance: compliance@qihhub.com
• Security: security@qihhub.com
• UK Headquarters: +44 7447 237982
• NL Operations: +31 638582434
• USA Academy & EDU Operations: +1 205-900-1258
• Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Updates and Governing Law

QIH reserves the right to update this Educational Services Policy to reflect changes in education programmes, technology infrastructure, third-party platforms, certification systems, legal requirements, child protection standards, payment rules or operational needs.

This policy is governed by the laws of England and Wales. The courts of England and Wales shall have jurisdiction over disputes arising from or connected with this policy, except where mandatory law provides otherwise. Continued use of QIH educational services after publication of an updated version constitutes acceptance of the revised policy.