Distance Selling
Notice UK
This Distance Selling Notice UK explains key information for customers purchasing goods, digital content, online services, company formation support, education services, hosting services, ecommerce products or consultancy services from Quantum Intelligence Hub Ltd through websites, online checkout, email, messaging platforms or other distance communication channels.
Customers purchasing from QIH at a distance may have cancellation rights under applicable UK consumer law. However, those rights may be limited or excluded for digital content already accessed, services already started with customer consent, personalised goods, sealed hygiene goods opened after delivery, urgent work, business-to-business purchases, custom projects, third-party costs and completed service work where legally permitted.
Seller Information
The seller or service provider for QIH distance sales is, unless expressly stated otherwise, Quantum Intelligence Hub Ltd.
- Company Name: Quantum Intelligence Hub Ltd
- Company Number: 17246860
- Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
- Legal Contact: legal@qihhub.com
- Support Contact: support@qihhub.com
- UK Headquarters: +44 7447 237982
Scope of this Notice
This notice applies to purchases made without face-to-face contact, including online checkout, website forms, email orders, WhatsApp communication, remote invoices, payment links and digital onboarding.
- Physical ecommerce products
- Digital products, downloads, templates, licences and online access
- Online courses, academy programmes and education services
- Hosting, web development, SEO, ADS, automation and digital operations services
- Company formation, business setup, trade infrastructure and consulting services
- Cybersecurity, OSINT, risk analysis and technical consulting services
- Any future QIH distance-sale product, service, platform, subscription or package
Consumer and Business Customers
Cancellation rights may differ depending on whether the customer buys as a consumer or as a business.
- A consumer is generally an individual acting for purposes mainly outside their trade, business, craft or profession
- A business customer buys for commercial, professional, organisational or resale purposes
- Business-to-business purchases may not benefit from the same statutory cancellation rights as consumer purchases
- QIH may treat orders placed with company details, VAT details, business email, resale intention or professional purpose as business purchases where appropriate
- Customers must provide accurate information about whether they are purchasing as a consumer or business
Where a customer purchases QIH services for business formation, ecommerce infrastructure, digital operations, hosting, corporate training, trade support, resale, professional use or commercial activity, QIH may classify the transaction as a business purchase unless mandatory law requires otherwise.
Pre-Contract Information
Before completing a purchase, customers should review the product or service description, price, taxes, delivery information, cancellation rights, refund limits and applicable policies.
- Main characteristics of the product or service
- Total price, taxes, delivery costs and additional charges where applicable
- Payment method, delivery method and estimated delivery or service start time
- Cancellation, return, refund and complaint handling rules
- Digital content access conditions and technical requirements
- Customer responsibilities, third-party costs and non-refundable service components
Right to Cancel for Physical Goods
Where applicable under UK consumer law, consumer customers may have the right to cancel a distance contract for physical goods within the statutory cancellation period.
- The cancellation period usually begins after the customer or nominated recipient receives the goods
- Customers must notify QIH clearly if they wish to cancel
- Goods must be returned according to QIH return instructions
- Customers may be responsible for return shipping unless QIH or mandatory law provides otherwise
- Refunds may be reduced where goods have been handled beyond what is necessary to inspect them
Customers are responsible for returning unwanted goods safely, securely and to the correct authorised return address. QIH is not required to pay return shipping for change-of-mind returns unless mandatory law requires it or QIH expressly agrees in writing.
Return Shipping and Customer Cost Responsibility
Unless mandatory law provides otherwise, customers may be responsible for costs connected to returning goods or failed delivery.
- Change-of-mind return shipping
- Incorrect address costs
- Refused parcel costs
- Failure-to-collect parcel costs
- Return-to-sender charges
- Customs, import VAT, brokerage, storage or handling fees
- Re-shipping costs requested by the customer
QIH may deduct legally recoverable delivery, return, storage, customs, inspection, failed delivery or supplier costs from any eligible refund where the cost was caused by customer choice, customer error, refusal, non-collection or failure to follow return instructions.
Condition of Returned Goods
Returned goods must be unused, complete, undamaged and suitable for resale unless the item is faulty or mandatory consumer law provides otherwise.
- Goods should be returned with original packaging, accessories, manuals, seals and labels where applicable
- Customers may inspect goods in a reasonable way but must not use them beyond what is necessary to establish their nature, characteristics and functioning
- QIH may deduct loss in value caused by excessive handling, damage, use, missing parts or reduced resale condition
- Opened, used, damaged, washed, installed, assembled, altered, contaminated or incomplete goods may be rejected or partially refunded where legally permitted
- Customers remain responsible for the goods until they reach the authorised return address
Items Excluded from Cancellation or Return
Some products and services may be excluded from cancellation or return rights, or may have restricted cancellation rights, where legally permitted.
Digital access, downloads, licences and online content may become non-refundable once access begins with customer consent.
Personalised, bespoke, made-to-order, custom development or specially prepared work may have limited cancellation rights.
Sealed hygiene, personal care, beauty or health-related products may be non-returnable once opened.
Services fully performed with customer consent may lose cancellation rights where legally permitted.
Government fees, supplier fees, certification fees, domain fees, payment fees and platform costs may be non-refundable.
B2B purchases, trade orders, resale orders and commercial services may be subject to business terms rather than consumer cancellation rights.
Digital Content and Immediate Access
Where a customer requests or accepts immediate access to digital content, digital downloads, online course materials, templates, licences, dashboards or digital tools, cancellation rights may be lost or reduced once access begins.
- Digital access may include course portals, downloadable files, templates, software licences, dashboards or online materials
- By requesting immediate access, the customer may acknowledge that cancellation rights may be affected
- QIH may refuse full refunds after digital content has been accessed, downloaded, delivered or made available
- Access logs, delivery records or account activation may be used to verify delivery
- Technical inability caused by customer device, browser, email, internet or account misuse does not automatically create refund rights
Services Started During the Cancellation Period
Where the customer asks QIH to begin providing services during any applicable cancellation period, the customer may be required to pay for work already performed and costs already incurred.
- Consulting sessions, research, strategy work and onboarding may begin before the cancellation period expires if requested
- Company formation preparation, compliance review, document preparation and third-party coordination may create non-refundable costs
- Hosting setup, website development, SEO work, automation setup and technical configuration may be chargeable once started
- Instructor time, course preparation and education access may be chargeable once arranged or delivered
- QIH may deduct reasonable costs for work performed before cancellation where legally permitted
If the customer requests that QIH starts work immediately, cancellation may not result in a full refund. QIH may retain amounts for completed work, allocated time, digital delivery, administrative handling, third-party fees and non-recoverable costs where legally permitted.
Company Formation and Business Setup Services
Company formation, bank account support, business setup, trade infrastructure and compliance coordination services often involve immediate preparation, third-party systems and non-refundable external costs.
- Government filing fees, registered agent fees, address fees, document fees and third-party charges may be non-refundable
- Once QIH starts preparing documents, reviewing client information or coordinating with third parties, service costs may be chargeable
- Company formation does not guarantee bank approval, payment provider approval, tax outcome, visa outcome or business success
- Incorrect, late or incomplete customer information may delay or prevent service delivery
- Cancellation after work has started may result in partial or no refund depending on work completed and costs incurred
Education, Hosting and Digital Operations Services
Education, hosting, digital operations, web development, SEO, ADS, automation and infrastructure services may involve immediate access, scheduled time, technical setup and third-party costs.
- Online course access may limit refund rights once opened
- Live lesson reservations may be subject to cancellation deadlines
- Hosting setup, domain connection, SSL setup and server configuration may be non-refundable once started
- SEO, ADS, content, automation, design or development work may be chargeable once work begins
- Subscription services may continue until cancelled under the applicable cancellation rules
Refund Processing
Refunds are processed according to the applicable Refund Policy, Ecommerce Terms, Shipping & Delivery Policy, service agreement and mandatory consumer law.
- Refunds may be made to the original payment method where possible
- QIH may wait until returned goods are received or evidence of return is provided
- Refunds may be reduced for damaged goods, excessive handling, missing items or customer-caused costs
- Payment provider processing times may affect when funds appear in the customer’s account
- QIH may refuse refunds where fraud, abuse, chargeback manipulation or policy breach is suspected
How to Cancel
Customers wishing to cancel a distance contract should contact QIH clearly and provide order details.
- Email support@qihhub.com with the order number, customer name and cancellation request
- For legal cancellation matters, email legal@qihhub.com
- Do not return goods without receiving return instructions where supplier-dispatched items are involved
- Include photos or evidence if the item is faulty, wrong or damaged
- Keep proof of postage and tracking for returned goods
Returning goods to the wrong address, sending goods without authorisation, failing to use tracking or failing to follow return instructions may delay, reduce or prevent refund processing where legally permitted.
Customer Responsibility and Accurate Information
The customer is responsible for providing accurate information and cooperating with QIH during purchase, delivery, onboarding, service delivery and cancellation processes.
- Correct name, address, phone number, email and billing information
- Correct company, VAT, tax or business details where applicable
- Timely response to identity, compliance, delivery or technical requests
- Correct account access, domain access, hosting access or business information for services
- Compliance with product, service, platform, customs and legal requirements
No Waiver of Mandatory Consumer Rights
Nothing in this notice is intended to remove mandatory consumer rights that cannot legally be excluded under UK law.
- Faulty goods rights may still apply
- Statutory rights for misdescribed goods may still apply
- Mandatory digital content rights may still apply
- Mandatory service quality rights may still apply
- Where there is a conflict, mandatory law prevails over these terms
Limitation of Liability
To the maximum extent permitted by applicable law, QIH, its directors, employees, contractors, suppliers and partners shall not be liable for indirect, consequential, special, punitive, reputational, operational or commercial losses arising from distance sales, cancellations, returns, service delivery or customer misuse.
- QIH is not liable for loss of profit, revenue, opportunity, goodwill, business continuity or customer relationships
- QIH is not liable for courier delays, customs decisions, payment provider actions, supplier failures or third-party restrictions outside its control
- QIH is not liable for customer errors, incorrect information, wrong address, non-collection, refusal or failure to follow instructions
- QIH is not liable for losses caused by digital access misuse, account sharing, weak passwords or customer-side technical problems
- QIH’s total liability shall not exceed the price paid for the specific product or service giving rise to the claim, unless mandatory law requires otherwise
Nothing in this notice excludes liability that cannot legally be excluded under applicable law, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where such exclusion is prohibited by law.
Contact
For distance selling, cancellation, return, refund, digital access, service start, ecommerce or legal questions, users may contact QIH through the following channels:
- Customer Support: support@qihhub.com
- Legal: legal@qihhub.com
- Compliance: compliance@qihhub.com
- Order Support: support@qihhub.com
- UK Headquarters: +44 7447 237982
- NL Operations: +31 638582434
- USA Academy & EDU Operations: +1 205-900-1258
- Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Updates and Governing Law
QIH reserves the right to update this Distance Selling Notice UK to reflect changes in UK consumer law, ecommerce operations, digital service delivery, company formation services, education services, hosting services, payment providers, return logistics or operational practices.
This notice is governed by the laws of England and Wales. The courts of England and Wales shall have jurisdiction over disputes arising from or connected with this notice, except where mandatory law provides otherwise. Continued use of QIH distance-sale services after publication of an updated version constitutes acceptance of the revised notice.